Returns
Please Note: If you purchased an item at a store that is now closed due to a provincially-mandated COVID-19 related shut down, we will be accepting returns at those locations up to 30 days after re-opening.
RETURN OF ONLINE PURCHASES BY MAIL
We offer free return shipping by mail. Our return process is quick & easy!
If an item was damaged, or the wrong item was sent, please contact Customer Service at 1-800-465-1244, or email supportTT@tiptop.ca.
To return an item by mail, please visit our Returns Centre and follow the prompts to complete your return.
Label(s) must be attached to return item(s).
To be eligible for a return, your items must be in the same condition as when you received them. Items must be unworn, unwashed, salable and have the original tags attached.
Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
For online returns by mail, it can take up to 30 days to process the return and credit your account. Once the items to be returned are received by our Customer Service Department, the refund will be made and sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.
Shipping fees applied to the original online order will not be refunded, unless the return is due to our error.
The shipping label will have our address pre-printed. Returns should be mailed to:
Grafton Apparel
44 Apex Road
Toronto, Ontario
M6A 2V2
IN-STORE AND ONLINE REFUND & EXCHANGE POLICY
Returns & exchanges of merchandise purchased in a retail store, or on the web, will be accepted at any Tip Top location across Canada.
Returns & exchanges must be made in-store within 30 days of purchase. Online returns must be initiated within 30 days of purchase.
Unfortunately, at this time, we are unable to process exchanges online. We are able to process refunds for items in need of an exchange and assist you in placing a new order to replace the item. Please reach out to customer service at supportTT@tiptop.ca for a free shipping code for your new order.
If you purchased an item in a retail store, it cannot be returned via mail. Please visit your nearest store, or refer to the Store Finder to find the store closest to you.
In-store and online refunds & exchanges will be made to the original method of payment used for the purchase.
If you are returning or exchanging an item purchased in a retail store, it must be accompanied by the original sales receipt.
If you are returning or exchanging an item purchased on the web to a retail store, you must bring a copy of your sales receipt that was emailed to you and shows the purchase price of each item and any discounts applied. If you do not have your sales receipt, one can be sent to you by contacting our Customer Service Department at 1-800-465-1244, or email supportTT@tiptop.ca.
Returns & exchanges without a proper receipt will be refunded to a Gift Card at the lowest sale price.
The packing list included with your shipment is not a sales receipt and cannot be used for returns or exchanges.
Please note that the following items are excluded from the refund policy and will not be accepted for refund or exchange, regardless of whether they were purchased in a retail store or online:
- Items worn, altered or washed
- Socks
- Swimwear (swim trunks and board shorts)
- Shipping Charges
- Underwear, Boxers & Briefs
- Gift Cards*
PRICE ADJUSTMENT POLICY
Please note that price adjustments to merchandise purchased in-store can only be processed in-store.
If a price adjustment that is granted takes the total of an order under our free shipping threshold of $100, the customer will be charged for shipping.
To receive a price adjustment for merchandise purchased online, please contact Customer Service at 1-800-465-1244, or email supportTT@tiptop.ca.