Return Policy & Info

Return Policy

Returns and exchanges within 30 days

Return or exchange items bought in store or online at any Tip Top location in Canada within 30 days of purchase. Online orders can also be returned by mail.

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At a Glance

Return window 30 days from purchase, in store and online
Where to return Any Tip Top location in Canada. Online orders can also be returned by mail with a free prepaid label.
Refunds To your original payment method. Purchases paid with a gift card are refunded to a new digital gift card.
Receipt Required. Without one, returns are refunded to a gift card at the lowest sale price, at the store manager's discretion.
Price adjustments One time, within 14 days of purchase, with your receipt
Can't be returned Worn, altered or washed items, items with tags removed, shipping fees, and gift cards

Returning an Online Order

By mail: start your return in the Returns Centre within 30 days of purchase and print your free prepaid return label. Mail returns can take up to 30 days to process and appear on your statement.

In store: bring the item and your emailed sales receipt, showing the price of each item and any discounts. The packing slip isn't a receipt. Need a copy of your receipt? Email supportTT@tiptop.ca or call 1-800-465-1244.

Exchanges: we can't process exchanges online. We'll refund your item and send you a free shipping code for a new order, or help you place a replacement order at the price you paid. Contact supportTT@tiptop.ca to get started.

Returning an In-Store Purchase

Bring the item and your original sales receipt to any Tip Top location. In-store purchases can't be returned by mail. Find your nearest store.

Refunds and exchanges go back to your original payment method. Returns without a receipt are refunded to a gift card at the lowest sale price, at the store manager's discretion, and we may ask for valid ID.

Price Adjustments

If an item you bought goes on sale within 14 days of purchase, bring the item and your original sales receipt to a store for a one-time price adjustment, credited to your original payment method. Credit card and bank statements aren't accepted as proof of purchase. Price adjustments aren't available on orders placed during free shipping events.

FAQ

How long do I have to return an item?

30 days from purchase, whether you bought it in store or online.

Can I return an in-store purchase by mail?

No. In-store purchases must be returned to a Tip Top store. Online orders can be returned by mail or in store.

Do I need my receipt?

Yes. Returns without a receipt are refunded to a gift card at the lowest sale price, at the store manager's discretion.

Ready to send something back? Start an online return in a few steps.

Start a Return