Return Policy & Info
IN-STORE AND ONLINE REFUND AND EXCHANGE POLICY
Returns & exchanges of merchandise purchased in a retail store, or on our website (www.tiptop.ca), will be accepted at any Tip Top location across Canada.
Returns & exchanges must be made in-store within 30 days of purchase.
Online returns must be initiated within 30 days of purchase.
Exclusions:
The following items and services are excluded and will not be accepted for refund or exchange, regardless of whether they were purchased in a retail store or online:
- Items that are worn, altered, washed or have the tags removed
- Shipping Fees
- In Store Gift Cards
- Online E-Gift Cards
IN STORE RETURN OR EXCHANGE PROCESS
Items being returned for exchange or refund must be accompanied by the original sales receipt.
Refunds and exchanges will be made to the original credit card or method of payment used for the purchase.
Returns and exchanges without an original sales receipt will be refunded to a Gift Card at the lowest sale price at the Store Manager’s discretion.
We reserve the right to ask for valid identification for any non-receipt returns for security purposes.
If you purchased an item in a retail store, it cannot be returned via our online process. Please visit your nearest store, or refer to the Store Finder to find the store closest to you.
IN STORE PRICE ADJUSTMENT POLICY
We offer a one-time price adjustment on prior purchased items within 14 days of purchase when the original sales receipt is presented. Bring in your item and receipt and the Store Associate will process a credit to the original tender type. Price adjustment requests without a sales receipt will not be honoured. Credit card and bank statements are not valid proof of receipt.
ONLINE RETURN OR EXCHANGE PROCESS
Currently, we are unable to process exchanges online. We can process refunds for items in need of an exchange and assist you in placing a new order to replace the item. Please reach out to customer service at supportTT@tiptop.ca for a free shipping code or we can assist you with the replacement order at the price you paid.
If you are returning or exchanging an item purchased on the web to a retail store, you must bring a copy of your sales receipt that was emailed to you and shows the purchase price of each item, and any discounts applied. If you do not have your sales receipt, one can be sent to you by contacting our Ecommerce Support Team at email supportTT@tiptop.ca or call 1-800-465-1244
Returns and exchanges without a valid receipt will be refunded to a Gift Card at the lowest sale price and at the Manager’s discretion.
Any packing list that may be included with your shipment is not a sales receipt and cannot be used for returns or exchanges.
