Tip Top accepts Visa (including Visa Debit), MasterCard, American Express, Discover, and Apple Pay. Apple Pay on desktop requires a Mac.

Your card will not be charged until your order is fulfilled and shipped.

No, Tip Top does not offer C.O.D. (Cash on Delivery).

Contact customer service as soon as possible at 1-800-465-1244 or supportTT@tiptop.ca. Orders are processed quickly and cancellations may not always be possible.

Orders are processed 7 days a week and may take up to 72 hours. Orders placed after Friday at 9 AM ET will be picked up by the courier on the next business day.

Check your junk/spam folder first. If it's not there, contact customer service at supportTT@tiptop.ca or 1-800-465-1244 to have it resent.

Items in your cart are not reserved and can sell out. If an item disappears, it has likely gone out of stock — contact customer service for availability updates.

Inventory updates may be slightly delayed. If an item was cancelled, it was out of stock at the time of fulfillment; online visibility may not reflect real-time stock levels.

Shipping is free on orders over $99 (after discounts). Orders under $99 have a flat $8 shipping fee. Shipping fees are non-refundable.

Your order total must be $99 or more after discounts are applied. Taxes and shipping fees do not count toward the $99 threshold. Free shipping does not apply to Nunavut, Yukon, or the Northwest Territories.

Yes. Tip Top offers free shipping events throughout the year. Sign up for our newsletter to be notified when the next one runs.

Tip Top ships via Canada Post and UPS depending on your location. To request a courier preference, email supportTT@graftonapparel.com immediately after placing your order — we'll do our best, but cannot guarantee a specific courier.

Estimated delivery times vary by location and exclude processing time (up to 72 hours). Tracking information may take several days to update online after your order ships. "Estimated Delivery Time" is not a guaranteed delivery date.

Yes, via Canada Post. You must include "P.O. Box" and your box number in the shipping address. Allow an additional 5–7 business days for P.O. Box deliveries.

Not necessarily. Orders with multiple items may ship in separate packages and arrive at different times.

No. Tip Top is not responsible for delays caused by third-party couriers or local post offices, though our team will assist with any concerns where possible.

Returns and exchanges are accepted within 30 days of purchase. Items must be unworn, unwashed, unaltered, saleable, and have original tags attached. Visit our Returns page for full details.

Yes. Tip Top offers free return shipping by mail for online orders. Visit returns.tiptop.ca to generate your prepaid return label.

Go to returns.tiptop.ca, enter your order number and postal code, and follow the prompts. Attach the prepaid label to your package and drop it off with the courier. Online orders can also be returned in-store.

No. Items purchased in a retail store must be returned to a Tip Top store within 30 days. In-store purchases cannot use the online mail return process.

Online exchanges are not currently available. We'll process a refund and provide a free shipping code so you can place a new order for the correct item. Contact supportTT@tiptop.ca for assistance.

The following are excluded from all returns and exchanges: items that are worn, altered, washed, or have tags removed; shipping fees; in-store gift cards; and online e-gift cards.

Yes. In-store returns require the original sales receipt. Online returns to a store require your order confirmation email. Without a valid receipt, refunds may be issued as a Gift Card at the lowest sale price, at the Store Manager's discretion. Credit card or bank statements are not valid proof of purchase.

Mail returns can take up to 30 days to process and for the credit to appear on your account statement.

No. Refunds are always issued to the original payment method used at the time of purchase.

Orders placed on or after November 23rd can be returned by mail or in-store until January 15th.

Yes. Tip Top offers a one-time price adjustment within 14 days of purchase with the original receipt. Price adjustments are not available on orders placed during Free Shipping events. If the adjustment brings the total under $99, a shipping fee may apply. Contact customer service at 1-800-465-1244 or supportTT@tiptop.ca.

Returns may be rejected if items show signs of wear, washing, alteration, or if tags have been removed. Items rejected in unsalable condition may be sent back to the customer at their expense.

Tip Top offers Modern Fit (straight-cut with extra room in the chest, arms, and legs for an unrestricted, polished look) and Slim Fit (a tailored silhouette that narrows from chest to waist for a sharp, contemporary profile).

Modern Fit is relaxed and comfortable with more room throughout the body. Slim Fit is more tailored, closely following the body's contour for a sleeker, more contemporary silhouette.

Wrap a soft tape measure around your chest just under your arms and across your shoulder blades, keeping it level and snug. The measurement in inches is your chest size. When between sizes, round up — it's easier to tailor a jacket down than to make it larger.

For neck size, wrap a tape snugly around the base of your neck. For sleeve length, measure from the center back of your neck, over the shoulder, and down to your wrist with your arm slightly bent. Use both measurements to find your shirt size on the product page.

Measure your natural waistline (just above the belly button, below the ribs) for your waist size, and your inseam (crotch seam to just below the ankle) for length. When between sizes, choose the larger waist — tailoring can always refine the fit.

Our store associates provide expert fitting guidance, and pants can be hemmed for a precise break. Visit your nearest Tip Top store for in-person fitting assistance.

Yes. Tip Top's size guide is accessible on all product pages and includes step-by-step measuring instructions for jackets, dress shirts, pants, and casual pants.

Yes. Tip Top offers discounted wedding bundle pricing for groups of 3 or more, with bundles starting from $199. Visit our Wedding page to explore all options.

Our most popular bundles include: a 6-piece bundle (jacket, pants, vest, shirt, tie, pocket square) from $349 (save $130); a 5-piece bundle (jacket, pants, shirt, tie, pocket square) from $299 (save $80); and a 3-piece-plus bundle (pants, vest, shirt, tie) from $199 (save $75). Prices are automatically applied when you add items to your look.

Piece of Cake is Tip Top's free online wedding suit coordinator. Create an event profile, add your party members, choose each person's look, and send personalized shopping lists to guests by email — all in 3 simple steps. Get started here.

A minimum of 3 guests are required to qualify for the wedding group bundle discount.

Yes. After setting up your event, you can log into your Account dashboard at any time to track each guest's progress and update looks.

Yes. Tip Top has a dedicated prom section with style guides and head-to-toe outfit inspiration to help you look your best on prom night.

No. Tip Top sells suits rather than renting them. Purchasing is often more cost-effective than renting — and you get to keep the suit.

Yes. Tip Top sells Digital Gift Cards in flexible denominations, delivered instantly to the recipient by email upon purchase. Shop gift cards.

Digital Gift Cards can be redeemed online at tiptop.ca or in-store at any Tip Top location across Canada.

Visit our Gift Card Balance Checker to check your balance at any time.

No. Both in-store gift cards and online e-gift cards are excluded from Tip Top's return and exchange policy.

Call 1-800-465-1244 (toll-free) or email supportTT@tiptop.ca. Our team is available Monday–Sunday, 9:00 AM – 5:00 PM EST.

Monday to Sunday, 9:00 AM – 5:00 PM EST. Customer service is closed on statutory holidays including New Year's Day, Family Day, Good Friday, Easter Sunday, Victoria Day, and Canada Day.

Use our Store Finder to locate the nearest Tip Top by province, city, or postal code, with hours and phone numbers listed for each location.

Log into your account at tiptop.ca or use the tracking link in your order confirmation email. You can also contact customer service at 1-800-465-1244 or supportTT@tiptop.ca.

Visit returns.tiptop.ca, enter your order number and postal code, and follow the prompts to generate a free prepaid return shipping label.

Contact customer service at 1-800-465-1244 or supportTT@tiptop.ca. Pending authorizations can appear on your statement even if an order wasn't completed — these typically clear automatically.

You can sign up at the bottom of any page on tiptop.ca to receive updates on new arrivals, promotions, and free shipping events.